Trader Joes Phone Numbers and Emails

Toll-Free Number:

  • (833) 771-0299

Customer Service:

  • (626) 599-3817

Legal:

  • (833) 670-4649
    Privacy Inquiries

Trader Joes Email:

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Contact Information

Trader Joes Website:

Trader Joes Help Center:

Corporate Office Address:

Trader Joe's
800 S. Shamrock Ave
Monrovia, California 91017-7149
United States

Other Info (opening hours):

Alternative Mailing Address:

Trader Joe’s

PO Box 5049

Monrovia, CA 91017-7149

More contact details

Trader Joes Customer Service Reviews

2.2 / 5
Poor
Cullen O
Unprofessional interview process.
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2.3

Hello, Im contacting you today to address unprofessional treatment at the hands of employees at the Media, PA Trader Joes location.
Last week, I was scheduled for an interview. My interview was at 12:30 and I arrived at 12:20 and was told to walk around the store because they didnt know who was interviewing me.

I then walked around the entire store for upwards of 20 minutes until someone finally came over to assist me. This initial interview went fantastic. The mate (Joyce) loved all of my answers and said, quote, You are an excellent candidate and youd be a great fit here. I was then immediately scheduled for my 2nd interview the following day.
The next day, I again arrived early and was again told to walk around for the same exact reason.

Another 20 minutes of walking was followed by yet again, an excellent interview, this time with mate Kenneth. Kenneth restated how he also believed I was an excellent candidate and scheduled me immediately for my 3rd interview two days later.
Interview 3 went again, exactly as the first two. I arrived early and was told to walk around. I walked around for another 20 minutes, this time being told that they had no idea who was interviewing me.

I then was interviewed by another mate, Dominic. This, as I understand, is not standard procedure in the interview process at Trader Joes. Your third interview should be with a store captain, yet mine was with the same mate who only minutes earlier had no idea who was supposed to be interviewing me.
Again, this interview went great. I restated my previous experience working in produce at Wegmans (A department almost 3x the size of the entirety of the Media Trader Joes.) I let Dominic know, as I did the others, how important customer service is to me and how I made it my every day goal to make every customers experience as pleasant as possible.

I learnt the location and price of every single product in the entirety of my Wegmans store. This, undoubtedly, is more valuable than 90% of other candidates quite frankly. All 3 of my interviewers agreed and again told me I would be excellent and a great fit.
At the end of my 3rd interview, I was told that Id be getting a call within the following week. The thing is, not one time during these 3 interviews did ONE interviewer even ask for my phone number or email.

A week went by and I heard nothing, so I called the store to try to see the status. I was met by Kenneth again and he not only did not remember who I was, but then lied and said he sent me an email saying my application was not selected. Again, they never asked or received my email.

I received no email from them either.
This entire situation is extremely unprofessional and an enormous waste of time. Finding jobs these days is not easy, and being led on to believe I was going to have one and then getting ignored for a week followed by a lie id extremely disheartening.

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Guest-5610095
Everything but the vagel seasoning tastes moldy
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5.0

I was amazed at the friendliness and response. I contacted Trader Joes to let them know the situation (I am a business owner and like feedback) and they offered to send refund for my seasoning and bagel

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Guest-5207679
My phone and wallet were stolen from my purse
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3.2

The customer service person seemed rude, un sympathetic and just wanted to hurry and get me off of the phone.

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How Good is Trader Joes's Customer Service?

Letoya Dyo
Letoya Dyo
Feels Neutral | Mar 15, 2024

They were polite but not.helpful in offering me compensation

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Thorin Sxl
Thorin Sxl
Feels Disappointed | Mar 02, 2024

No response at all from them I acceptable

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Desa Bph
Desa Bph
Feels Satisfied | Feb 25, 2024

Nobody available. Nobody called me back.

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Briaunna Ixf
Briaunna Ixf
Feels Satisfied | Feb 23, 2024

I called the wrong number and have no complaints at all

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Carrieanne Xjj
Carrieanne Xjj
Feels Disappointed | Feb 17, 2024

I am so disappointed after years of loving the spark and fun with good music in traders… Same Traders I have loved and gone every tues for the 10 years I have lived near Chapel Hill where we exchange names: Kurt, the manager…. There are favorite workers like Jim and Roark who travels almost 2 hours to work at my store! Bottom line: The check processing machines would not accept my check this week!!! Bank says money there… call trader corporate and explain…. I did call…. Sophie ???? Was to call me back to help solve this problem….. Nothing!!!! Nothing!!!! Linda

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Evander Tkx
Evander Tkx
Feels Disappointed | Jan 02, 2024

Unable to contact customer service with regard to a TJ gift card.

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Summary of Trader Joes Customer Service Calls

801 TOTAL
CALLS
01:49 AVG CALL
DURATION
25% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Trader Joes?

Product/ Service Question:

  • “Productbasilhabdsoapwaterynotfoamy”
  • “Bad product”
  • “Product question”

Request for Information Question:

  • “Inquiry re Gluten Free pie crust. Only available in Nov, for a few weeks? Can this be changed? GF individuals have such limited options in the food world. It broke my heart to learn today that I could not get these premaid crusts until Nov!!!”
  • “To find out if there was an error with the sodium content in the corn chips. I rec a call to return them with no offer of any compensation. Not very fair.”
  • “I had questions about Vital Farms egg yolk color change in the organic version. The woman I spoke with was awesome!! She was helpful, informative and I felt like she "cared." My concern was resolved.Thank you,No "Pissed" LOLOLOLOL!”

Cards Question:

  • “Gift card”
  • “Gift card redemption issue”
  • “Issues with gift card”

Employment Question:

  • “Job opportunity in Yorktown NY”
  • “I called this number by mistake- I am crew at 107 and love my job, love the company and was trying to find a number to contact HR- which I was able to do when provided by the correct contact number at work! Sorry for the mis-dial! Kim”
  • “W2”

Staff Question:

  • “Trying to resolve issues with store managers”
  • “Very rude staff”
  • “Treated poorly by a manager”

Payments and Charges Question:

  • “Charged for extra item”
  • “Billing questions”
  • “Significantly Overcharged.”

Return/ Replace Question:

  • “Denied return”
  • “Return online purchase”
  • “A refusal to return items”

Shipping and Delivery Question:

  • “One missing from unopened package”
  • “Trying for a long time to get the Fearless Flyer with no success.”
  • “Missing items”

Account Question:

  • “Locked out of my employee account”
  • “Password”
  • “Membership code”

Website/ Application Question:

  • “Application fot truck driver”
  • “Stevia when sold by itself is not taxable. Per California web site”
  • “Application”

Activation/ Cancellation Question:

  • “Wrongfully terminated”

Other Question:

  • “Item unavailable in Annapolis store”
  • “Purchase mini tote”
  • “Leave of absence”

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